Frequently asked Questions

You've got questions? We've got answers!

Yes. You can log in using your Facebook Credentials. If you choose to link your Facebook Account, we do not access your photos, friends list, or any other private information.
We need to have a reliable method to communicate to you about your session. This includes communication about session reminders, changes in the scheduled time, etc. You have to validate your email in order to use our system.
Time sensitive information can best be communicated by a phone call or SMS. We try to use the least intrusive methods of communication as appropriate.
Yes. As long as you have the same email address on your Facebook profile as you used to register with us, the system will automatically link your Facebook to your existing account.
Yes. We support TouchID and FaceID on iOS devices that have this feature as well as TouchID for Android. Please note, you can only activate this feature on one device at a time so if you login to the system from another device you'll have to re-enable this selection from the Account tab in the app.
You should go with the solution that meets your needs best. We've made every effort to offer the best tutoring solution available. From the vetting of our tutors, to the technology and support, it is our goal to be the best value in our industry.
We support most iOS and Android devices that are 5 years old or newer. This doesn't mean that an older device may not function with Tutor Garage, but we have to balance the goal of offering the latest and greatest tools, against backward compatibility.
We offer at-home tutoring as well as Remote Tutoring. Remote sessions are available nationwide but at home tutoring is completely contingent on the availability of a tutor within a reasonable driving distance you. Our system allows you to easily narrow your search using driving distance as a filter.
You can always cancel your appointment, however, if you cancel within 24 hours of your appointment, you will be charged a cancellation fee equal to 25% of the session amount.
This means your selected Tutor hasn't confirmed the appointment yet. Once they do, you will receive a notification.
When we schedule your appointment we make sure your tutor is available to extend your session if needed. When your initial 15 minutes is about to end you will be presented with an option to extend your session on the screen. If you choose to extend the session, your payment method will be charged for another 15 minutes and you'll be able to continue without any interruption.
We will continue to send reminders to the Tutor but if they don't confirm the appointment by 2 hours before it's scheduled time we'll find an alternate qualified Tutor to conduct your session.
We are constantly expanding our selection of subjects. Please send your request to [email protected] and we'll add it to our student wish-list and notify you when it becomes available.
Your satisfaction is important to us. Please contact us at 888-74-TUTOR or [email protected] and we'll work with you to make it right.
Please note that the Tutor selections presented to you are based on the subject, as well as the date and time of your request. New tutors are added all the time, also Tutors update their availability in the system on a regular basis. Please try a different day or come back later and search again.
Please give us a call at 888-74-TUTOR so that we can assist you.
When you schedule your appointment we only charge your credit card for 25% of the cost of the session. Another 25% is charged when the provider confirms your appointment and the remaining 50% is charged 24 hours prior to your session. We do this as to take as small of a payment as necessary to secure your appointment.
We submit the refund request immediately upon cancellation but it could take up to 72 hours for your bank to process it. To confirm that the cancellation request (and your refund) has been processed, please go to the Appointment Detail page and look at the transaction history.
Please give us a call at 888-74-TUTOR or email your request to [email protected]. Please make sure to include your session number and/or the date and time of your session and the reason for your request, and one of our Student Satisfaction experts will contact you within 2 business days to address your concerns.
We have multiple layers of security in place including ID verification and an extensive background check of our tutors. We also follow industry standards in storing your data, including the encryption of any sensitive data for an added layer of security.
Yes. When looking at the profile of your tutor, you can see the badge that shows whether or not we have a clear background check record for them. We also do a re-check on an annual basis.
Absolutely not. To learn more about how we handle your personal information please read our Privacy Policy .
Please give us a call at 888-74-TUTOR or email your request to [email protected] and one of our technical support experts will assist you.