Frequently Asked Questions

You've got questions? We've got answers!

Yes. You can log in using your Facebook Credentials. If you choose to link your Facebook Account, we do not access your photos, friends list, or any other private information.
We need to have a reliable method to communicate to you about your session. This includes communication about session reminders, changes in the scheduled time, etc. You have to validate your email in order to use our system.
Time sensitive information can best be communicated by a phone call or SMS. We try to use the least intrusive methods of communication as appropriate.
Yes. As long as you have the same email address on your Facebook profile as you used to register with us, the system will automatically link your Facebook to your existing account.
Yes. We support TouchID and FaceID on iOS devices that have this feature as well as TouchID for Android. Please note, you can only activate this feature on one device at a time so if you login to the system from another device you'll have to re-enable this selection from the Account tab in the app.
You should go with the solution that meets your needs best. We've made every effort to offer the best tutoring solution available. From the vetting of our tutors, to the technology and support, it is our goal to be the best value in our industry.
We support most iOS and Android devices that are 5 years old or newer. This doesn't mean that an older device may not function with Tutor Garage, but we have to balance the goal of offering the latest and greatest tools, against backward compatibility.
We offer at-home tutoring as well as Remote Tutoring. Remote sessions are available nationwide but at home tutoring is completely contingent on the availability of a tutor within a reasonable driving distance you. Our system allows you to easily narrow your search using driving distance as a filter.
We track your earnings and once you've accumulated $100 we will make a direct deposit into the bank account you've provided to us.
Please give us a call at 888-74-TUTOR or email your request to [email protected]. Please make sure to include your session number and/or the date and time of your session and the reason for your request, and one of our Student Satisfaction experts will contact you within 2 business days to address your concerns.
We have multiple layers of security in place including ID verification and an extensive background check of our tutors. We also follow industry standards in storing your data, including the encryption of any sensitive data for an added layer of security.
Yes. When looking at the profile of your tutor, you can see the badge that shows whether or not we have a clear background check record for them. We also do a re-check on an annual basis.
Absolutely not. To learn more about how we handle your personal information please read our Privacy Policy .
Please give us a call at 888-74-TUTOR or email your request to [email protected] and one of our technical support experts will assist you.